Privacy Policy

Important: This Privacy Policy explains how we collect, use, and protect your information when you visit our website. By using our service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following types of personal information when you interact with our website:

Name and contact information (email address, phone number)
Account credentials and profile information
Payment and billing information when making purchases
Communication preferences and marketing consents
Any information you voluntarily provide through forms, surveys, or direct communications

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

IP address and approximate geographic location
Browser type, version, and language settings
Device information including operating system and screen resolution
Pages visited, time spent on site, and navigation patterns
Referring website and search terms used to find us
Cookies and similar tracking technologies data

How We Use Your Information

We use the collected information for the following legitimate purposes:

Service Provision

To provide, maintain, and improve our services and website functionality

Communication

To respond to your inquiries, provide customer support, and send important updates

Personalization

To customize your experience and provide content relevant to your interests

Analytics & Improvement

To analyze website usage, performance metrics, and user behavior for improvements

Marketing Communications

To send promotional materials and newsletters (only with your explicit consent)

Legal Compliance

To comply with legal obligations, resolve disputes, and enforce our agreements

Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

Website hosting, maintenance, and technical support
Payment processing and transaction management
Email marketing platforms and communication services
Analytics tools and performance monitoring
Customer support and help desk services
Cloud storage and data backup services

Legal Requirements

We may disclose your information when legally required or necessary to:

Comply with applicable laws, regulations, or legal processes
Respond to lawful requests from public authorities
Protect the rights, property, or safety of our company, users, or the public
Investigate and prevent fraud, security breaches, or illegal activities
Enforce our terms of service and other agreements

Data Security Measures

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted databases and secure servers
• Regular security patches and updates
• Firewall protection and intrusion detection

Organizational Measures

• Access controls and employee training
• Regular security audits and assessments
• Incident response procedures
• Data retention and disposal policies

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right to Access

Request copies of your personal information we hold

Right to Correction

Request correction of inaccurate or incomplete information

Right to Deletion

Request deletion of your personal information (right to be forgotten)

Right to Portability

Request transfer of your data to another service provider

Right to Object

Object to certain types of processing of your personal information

Right to Restriction

Request restriction of processing under certain circumstances

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Children's Privacy

Age Restriction: Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We will take steps to remove such information from our systems.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by relevant authorities
Adequacy decisions by regulatory bodies
Certification schemes and codes of conduct
Other legally recognized transfer mechanisms

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

Update the "Last updated" date at the top of this policy
Notify you via email if the changes are material
Post the updated policy on our website
Provide additional notice as required by applicable law

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: mail@ucprohq.com

Address: UCpro Headquarters
2nd Floor, Ali Plaza
Bengaluru, India

Response Time: We aim to respond to all inquiries within 2-3 business days